The MACH Alliance, a global not‑for‑profit advocacy group, has remained focused on its mission to guide brands toward transformative, open, and best-of-breed solutions that will drive the next era of ...

AI starts with the right foundation. If your AI strategy is falling short, the issue may not be your tools; it might be your ...

Customers don’t see backend problems — but they feel them. Here’s how dedicated IPs reduce hidden CX friction.

Private equity giant circles a deal that could reshape the call center software market and ripple across CX ecosystems.