The big news from the call center software angle? The merger between Verint and fellow Thoma Bravo company Calabrio.

AI starts with the right foundation. If your AI strategy is falling short, the issue may not be your tools; it might be your ...

Customers don’t see backend problems — but they feel them. Here’s how dedicated IPs reduce hidden CX friction.

The MACH Alliance, a global not‑for‑profit advocacy group, has remained focused on its mission to guide brands toward transformative, open, and best-of-breed solutions that will drive the next era of ...