Joget AI Agent Builder enables teams across every department to create goal-driven agents that execute autonomously, yet ...

With greater freedom to autonomously accomplish complex business tasks, agentic AI requires the right guardrails in place to ensure it is responsible by design.

Welcome back!At its developer conference earlier this month, OpenAI showed a forthcoming feature that lets ChatGPT users ...

Amid the White House’s ongoing push to reduce the federal workforce, “government will be the largest users of agentic ...

A Delta flight attendant was filmed yelling at a Southwest gate agent at Atlanta Airport over poor customer service, ...

AI adoption in Southeast Asia presents both opportunities and risks, with some nations leading in AI talent while others lag, potentially widening economic disparities.

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Synthflow AI, the enterprise voice AI platform, today announced the launch of its WhatsApp Business Calls integration. This update enables enterprises to deliver the same speed, consistency, and ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

Amid the White House’s ongoing push to reduce the federal workforce, “government will be the largest users of agentic ...

A male Delta Air s flight attendant called out a female Southwest Airs gate agent’s “ghetto” behavior during an airport altercation last week. The altercation occurred at […] ...