Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh ...

In the heart of Pennsylvania’s capital city sits a culinary treasure that might just change your definition of breakfast perfection – Roxy’s Cafe in Harrisburg. This corner establishment has mastered ...

Hopper Inc. became one of Canada’s most valuable private technology companies by using artificial intelligence to build a challenger to online travel giants Expedia EXPE-Q and Booking.com BKNG-Q. Now ...

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...

Sometimes, humor is part of good customer service. But not everyone has the same sense of humor. Sometimes, what one person finds funny, another person finds annoying. This man was working at a ...

“Microsoft’s vision to innovate aligns with ours and we’re impressed with their technologies. We’re delivering impactful innovation together.” Phil Crannage, CIO, SSE Energy Customer Solutions On a ...

Columbus Roofing Rescue, owned by 1990 LCC graduate Joe Daley, has recently opened up a Lima office. While the company specializes in dealing with insurance companies when roofs are storm-damaged, it ...

After devastating flooding in Texas, NPR's Scott Simon speaks with Curtis Knobloch of the National Rural Telecommunications Cooperative about problems with rural coverage and possible solutions.

Since launching the Telegraph Travel Awards in 1998, we have sought after and shouted about your views on the best travel companies and destinations. This year (two years after the last awards in 2023 ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

Rochester, N.Y. (WHAM) — Rochester Gas & Electric and New York State Electric & Gas face millions of dollars in penalties for failing to meet customer service standards. The New York State Public ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...