A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

After 30 years in B2B marketing and CABs, one veteran shares final lessons on building programs that inspire trust, action ...

Informatica, a cloud data management company, has enhanced its 2025 Customer Success Offerings to deliver faster return on investment, reduce total cost of ownership (TCO) and enable customers to ...

Starbucks launches a major hiring initiative to boost leadership and service by adding full-time assistant managers nationwide.

Here’s how for-profit company sales teams can borrow from nonprofit practice to strengthen their CRM strategy.

Today’s challenge for leaders is not identifying potential benefits, but understanding how to harness these digital ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

Los Angeles, California – October 17, 2025 – PRESSADVANTAGE – Rocket CRM has announced the deployment of a new automation ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

The hair care company has focused on automating high-volume, low-friction tasks like membership management to free up ...

PURA noted that it has examined the electric distribution companies’ tree trimming and vegetation removal programs.