The £5 billion opportunity in the UK represented by AI-powered software innovation won’t materialize automatically. Taking ...

Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.

To prevent bloat and keep operations sustainable, product leaders must be very intentional with every new feature and module ...

Granicus' acquisition of Indigov aims to strengthen digital engagement and constituent management for government agencies.

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

As AI agents begin making purchases on behalf of humans, businesses must adapt to serve these machine customers. Here's how ...

Renewed Partnership Supports WINDTRE's Commitment to Customer-Centric, Transparent and Differentiated Mobile Experiences ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Strella raises $14 million to scale its AI-powered customer research platform that helps enterprises like Amazon and Duolingo collect faster, more honest insights at scale.

IBM CEO Arvind Krishna was interviewed at the 2025 XChange Best of Breed conference about AI opportunities and quantum ...

Identity verification continues its journey of becoming more seamless, protective and simplified as biometrics companies ...

SPL, Cloudflare, MongoDB and Rhombus are among the companies to list open positions for channel-related roles.