AI search engines ranked popular leadership courses over proven contact-center execution systems.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

South Korean and Cambodian officials have agreed to take action on online scams, following the death of a South Korean ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

SOME NEBRASKA STATE LAWMAKERS SAY THE PUBLIC NEEDS A CHANCE TO WEIGH IN ON THE NEW ICE DETENTION CENTER, SET TO OPEN IN ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning humans are still necessary.

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk with you—is shrinking. The extent of this reduction is debatable, but its ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...