Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Littmann is running against Republican Robert O’Shea, a business consultant in the defense and medical industries.

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

Bank of America analysts Brad Sills and Matt Bullock updated their opinions on Salesforce shares after attending Salesforce’s ...

The Georgetown Customer Service Center will centralize several customer-facing city departments, with the facility currently in design.

When CSS Composites announced its closing and asset liquidation earlier this month, left unsaid was what would happen with customer service and warranty claims. CSS sold under its own brand Forge+Bond ...

When we flew to the memorial service, his wife’s sibling slipped us the box of ashes. She said my brother’s wife was too ...

AI is already reshaping how store associates work, but success depends on more than adopting the latest technology.

Colorado Telephone (CTAC Solutions), a family-owned telecommunications provider with roots dating back to 1996, has been ...