Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Under the theme ‘Where Unified Experience Meets Smart Digital Transformation,’ Dubai Land Department (DLD) announced a ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of ...

HBX Group and Ayesa launch AI-powered voice channel, completing the integration of voice and text into HBX Group's customer service.

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It ...

From Chatbots to Action: A New Paradigm For decades, customer service has been stuck in loops - chatbots ... every action is ...

How OpenAI's new shopping feature will fundamentally reshape customer experience expectations in ecommerce and retail.