Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

The change affects third-party assistants like ChatGPT and Perplexity, while preserving bots used for customer-service ...

Solihull Council will continue to offer a “safety net” for those not using its digital services as the push to automation and ...

Meta has launched a sweeping suite of anti-scam tools, digital literacy programs and partnerships targeted at protecting ...

Bing Wu is the cofounder and CEO of Retell AI, an enterprise-grade AI voice platform built for corporate call centers. A former tech PM at TikTok and a serial entrepreneur, Wu is passionate about ...

Modernizing services is more than just putting forms online. It’s about designing systems that connect across platforms.

All of this was a distraction from what was actually taking place at Dreamforce, where Salesforce announced a slew of new ...

Even as customer experience increasingly shifts from being a peripheral concern to being a foundational pillar of modern business strategy, many businesses are finding that their traditional customer ...

Salesforce failed to address the massive wave of OAuth breaches at its Dreamforce conference, but securing third-party ...

Meta-owned WhatsApp has announced a major policy shift: from January 15, 2026, general-purpose AI chatbots will no longer be ...

Speedway, Spire Motorsports has collected one win, three top-five and five top-10 finishes. William Byron led 94 laps en ...