UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

NiCE Cognigy Launches AI Ops Centre, Ensuring AI Workforce Reliability at Scale - contact centre AI in the contact centre ...

Martin Taylor of Content Guru, wins The Alumni Award at The LDC Top 50 Most Ambitious Business Leaders Awards 2025 - contact ...

Westminster Council first local authority to introduce AI support in contact centre - AI in local government contact centres ...

Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions- content guru - contact ...

Conversational Intelligence emerges as the next frontier in CX, finds Medallia research - Contact centre download from ...

New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

A new report from MIT Technology Review Insights, “The connected customer,” explores how leading organisations shift from AI potential to CX impact. Learn more about how to use the latest AI ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.