Uber doesn’t want to hear about your complaints or problems with its service, at least over email. The on-demand private car service is moving away from offering support through traditional ...

The contact tracing service will be provided for free, and is reportedly being introduced to public health officials in all countries where Uber operates, according to Reuters.

- Only use your Uber verification codes in the Driver/Rider App or on uber.com. - When in doubt, visit a Greenlight Hub or contact Uber’s support team in the app before sharing any information.

Uber’s help desk has relocated from email communications to within the app. The reason? Many parts of the world where Uber is keen on gaining a large chunk of the market share, such as China and ...

For the first time since its inception, users of Uber’s ridesharing app can now get customer support within the app itself instead of having to email the support team after the fact ...

In Uber’s customer support system, there are thousands of tickets that contain the words “rape” and “assaulted,” BuzzFeed reports. Uber claims those numbers largely overstate the actual ...