What does help desk analyst actually mean? Find out inside PCMag's comprehensive tech and computer-related encyclopedia.

For example, help desk technicians can move into business analyst roles, thanks to their problem-solving savvy, strong interpersonal skills and their broad-based understanding of business ...

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Opinion Help desk best practices - Top 10 tips to improve end-user satisfaction and lower costs Glenn Gray ABC Technology and Games 30 Oct 2012 ...

Service Desk Analyst (L1)Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 – 18:00 BST (Shift Rotation) About Our ClientOur ...

The Service Desk Analyst is the first point of contact for user who call the IT Service Desk. Providing the highest level of customer service, the Service Desk Analyst answers incoming calls, ...

Recently, I had the chance to combine my technical writing skills with my experience as a help desk analyst. In checking the Legal Notices section of my local newspaper, I noticed the following ...

IT managers who don't think that their help desk employees qualify for overtime pay might be very wrong -- and that can cost companies money.