Better Business Bureau accreditation sure sounds fancy and official, but what exactly does it mean? And is it a bad thing if a local business isn't accredited or has a negative overall ranking?

The Better Business Bureau Serving Metropolitan New York on Tuesday revealed its annual Top 10 Complaint Categories, listing those business categories that received the most customer complaints in ...

Ever wonder what goes into Better Business Bureau accreditation and how it handles complaints? If so, you're not alone.