Customer service chatbots are quickly increasing in popularity, and it’s easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload ...

VirtuAssist, a U.S.-based virtual assistant agency helping entrepreneurs and small businesses scale through affordable remote staffing solutions, has launched a new initiative to make high-quality ...

Google is combining several technologies, including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small business owners better manage their ...

There are roughly 30.2 million small businesses in the US, and according to research from Google's experimental product lab Area 120, those businesses receive an average of 13 phone calls every day, ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. But despite its buzz, the metaverse is still very much in its ...

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...

We are increasingly using our smart devices to help us with everyday tasks to make our lives easier and more convenient. Some even think about them as personal friends, and refer to their smart ...

Amazon, whose identity straddles between a tech and retail company, has been the bane of the latter’s problems as consumer preferences have shifted to shopping online instead of in stores. (Reuters) ...

Rochester Gas & Electric and New York State Gas & Electric recently announced the graduation of their first class of 33 virtual customer service employees, who will help with billing issues and reduce ...