The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Structured hiring uses standardized methods to evaluate candidates, promoting fairness and reducing bias. By implementing a consistent hiring process, organizations benefit from better predictive ...

Mentoring is a highly effective approach to building employee engagement, support onboarding and enhance career success for employees. According to one study, mentorship programs improve employee ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Tony Martignetti Stephen ...

Good process safety in any organization requires specific knowledge, experience and skills. These building blocks of process safety lie, of course, mainly with your organization’s staff. So, how do ...