All parties agree that the best way to avoid nasty disputes between users and application service providers (ASP) is to have a well-crafted service-level agreement (SLA). But, of course, that’s easier ...

You need two things to make an SLA work–a service level management (SLM) approach, and a performance tracking methodology that supports your SLM approach. On Wednesday, May 12, at noon EDT, the Apdex ...

The Computer Weekly Security Think Tank considers how security leaders can help assure access to the new and innovative cloud tech while minimising risk and ensuring they do not fall foul of ...

Enforcement of service level agreements (SLAs) could be supercharged through real-time alerts flagging violations and risky ...