When a physician is sanctioned or experiences negative reviews, it is time to counter such information. Physician Defense Group’s blog now offers guidance. We generally avoid social media because they ...

Patient complaints represent a critical yet underutilised resource for driving quality improvement in healthcare systems across the globe. Increasingly, research demonstrates that systematic analysis ...

Matt Earle is an entrepreneur based in Toronto, Canada, and is the President of Reputation.ca, an online reputation management company. Reputation management is often viewed as something separate from ...

For established brands or emerging franchisors wanting to connect with their base, here’s actionable advice for improving industrywide reputation. A franchisor’s brand reputation is shaped by the ...

The plumbing and heating industry is becoming increasingly competitive. This may be due to a sudden rise in demand for home improvements during the pandemic which pushed the industry to a record high ...