Innovation and power generation have always gone hand in hand. For almost 140 years, the industry has evolved through a steady stream of emerging technologies, shifting policies, infrastructure ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

Although originally seen as a means of survival, Industry 4.0, digital transformation and the introduction of aftermarket services have ensured business continuity for organizations in the current ...

Help Lightning, a remote visual assistance software leader, has just secured an additional $3 million in growth equity from its Series A funding round - a show of trust and backing for remote visual ...

Business leaders are responsible for examining and implementing technologies that are proven, cost-effective and easy to use while also offering long-term solutions that reimagine workflows, speed up ...

There are times when remotely controlling one of your company's computer is a necessity -- particularly for long-distance technical support or operation. When this control scheme is in place, the ...

Hyundai Mobis and Ottopia will work together to provide a remote mobility assistance (RMA) platform that enables the commercialization of autonomous mobility. Humans in a remote center can safely ...

Windows has two remote access tools that can be used to control one computer from another. Remote Desktop is one of these tools and is primarily used to connect to one of your computers and access its ...

Contrary to the many public statements and tweets of the CEO of a certain electric vehicle manufacturer, level 5 automated driving systems aren’t likely to become a reality any time in the foreseeable ...

The growing field of teleoperations enables humans in remote locations to take over the controls of an Autonomous Vehicle (AV) when necessary, such as when lane markings are missing or an unexpected ...

Last night I had the opportunity to use Remote Assistance for the first time. All I can say is it is a fabulous piece of software. My parents (who happen to live several states away) decided to call ...