In today’s rapidly evolving healthcare landscape, virtual medical reception services are becoming an indispensable tool for enhancing patient experiences, streamlining administrative processes, and ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 10 years old. Improving patient ...

A clueless receptionist today, a bankrupt business tomorrow: In most businesses, there’s a human who welcomes and bids farewell to visitors in person, on the telephone, or via email. Whatever you call ...