HOUSTON--(BUSINESS WIRE)--APQC has launched its first-ever Process Excellence Certification. Built around decades of best practice and benchmarking research, the course features the application of ...

Your goal is to acquire and sustain customers by delivering products and services at cost and on time without sacrificing quality. How do you do it? By developing efficient processes with a supportive ...

Appointing chief experience officers and the use of process improvement methodologies enhance patient experience performance at healthcare organizations. Building a culture of patient experience ...

The concept of operational excellence effectively started in the manufacturing industry with concepts like Lean and Six Sigma and the Toyota Production System. The problem is that we have not made ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Lean Six Sigma, a certification program that combines the ...