In February 2025, Oneview introduced its generative AI assistant, Ovie, which is intended to provide real-time, tailored ...

Patient experience year outlook 2026 highlights new HCAHPS survey data on team communication and electronic responses to improve care quality.

Advance care planning by all races grew substantially from fall of 2019 through the middle of 2021 for patients at 22 clinics in New York through video intervention, a study published Feb. 24 in JAMA ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Share on Pinterest Healthgrades has announced the 2024 recipients of the Patient Safety Excellence and Outstanding Patient Experience Awards. Tom Werner/Getty Images Healthgrades has announced the ...

At HIMSS 2023, we saw lots of technologies aimed at improving the patient experience on display. From digital whiteboards to products like Amazon’s Alexa and Echo for healthcare, there’s a range of ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...

The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...