Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The Net Promoter Score (NPS) has been a staple in customer feedback for years and is known ...

Concept of high customer satisfaction, Finger pressing number ten on a Net Promoter Score (NPS) panel. Composite image between a hand photography and a 3D background. Companies bragging about their ...

Chasing a higher NPS can distract brands from core improvements that would improve loyalty and satisfaction. A single score ...

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own. The Fast Company Executive Board is a private, fee-based network of influential ...

Agencies can often fall into the trap of thinking that clients are happy if they increase their marketing investment. Similarly, we assume that employees are happy if we’re focusing on culture and ...

MARLBOROUGH, Mass.--(BUSINESS WIRE)--ExaGrid ®, the industry’s only Tiered Backup Storage solution, today announced that the company achieved a +81 Net Promoter score (NPS). NPS measures the loyalty ...

LOS ANGELES--(BUSINESS WIRE)--LicenseFortress continues to deliver exceptional customer satisfaction in 2024, earning a Net Promoter Score (NPS) of 82.9%, an upward trend from 2023, independently ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

PORTLAND, Ore., Jan. 27, 2025 /PRNewswire/ -- Protocall Services, a trusted leader in ensuring access to behavioral health support and the creator of the Welltrack Ecosystem of services, is proud to ...