The operations that businesses do to plan, develop, run, and maintain their information technology (IT) services for both ...
Return on investment can turn heads, even when the catalyst for that ROI is a fairly arcane IT management strategy. Return on investment can turn heads, even when the catalyst for that ROI is a fairly ...
CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) Michael Beckett used an Information Technology Infrastructure Library (ITIL) framework to bring about positive change in the ...
SCHAUMBURG, Ill.--(BUSINESS WIRE)--Enterprises adopting frameworks to create value for their stakeholders often believe that they need to select just one to implement. A new white paper from AXELOS ...
Due to the complex and interconnected nature of the IT environment, even simple changes, if they fail, can seriously affect organizations. And with business increasingly dependent on IT, the failures ...
Last week we described the confusing world of management frameworks and concluded that the two big approaches are TMN if you are running a carrier network and ITIL if you are running an enterprise ...
Like many large companies, Yahoo Inc. is adopting new IT service management processes detailed as part of the IT Infrastructure Library (ITIL) guidelines. One of its goals is reducing the need for IT ...
NEW YORK, February 16, 2011 /PRNewswire/ -- EasyVista Inc. (http://www.staffandline.com/Front/index.php), a global leader in IT Service Management (ITSM), today ...
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