A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

General Dynamics’ information technology business unit has secured a potential five-year, $396 million contract to support the Special Operations Forces under the U.S. Special Operations Command. Work ...

A few CIOs with call center-based Incident Management systems can’t see the bottom of incident queues due to the thousands of pending laptop connectivity, remote access login, and VPN support requests ...

ServiceNow announced today that it has acquired Loom Systems, an Israeli startup that specializes in AIOps. The companies did not reveal the purchase price. IT operations collects tons of data across ...

Steve Riley, head of IT operations and service management at Mercedes-AMG Petronas F1 Team, reflects on a job well done. Having worked for the racing team for almost a decade, where he established the ...

New agentic AI features are the big focus in Salesforce’s latest software platform update, including help simplifying sales and IT service operations. Winter is coming to Salesforce on October 13, ...

The Department of Homeland Security has begun seeking information for a recompete contract worth more than $100 million to provide information technology operations and maintenance services to U.S.