Amazon, Hulu and Venmo
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Millions around the world found themselves unable to access popular services thanks to a Domain Name System issue with Amazon Web Services.
If Hulu is not working, there are several simple ways to troubleshoot any problems with the streaming service app.
The outage at Amazon's cloud-based web services knocked out major sites like Hulu and Venmo, plus Amazon.com itself. But most websites are back online now.
Amazon Web Services, a major provider of cloud services, cited a problem at its data center in Northern Virginia. The outage highlighted the fragility of global internet infrastructure.
The Hulu error RUNUNK13 is a generic message that indicates Hulu can't complete the request to play the content you selected.
From productivity platforms and games to streaming and payment systems, many services built on AWS remain unreliable. This live blog tracked the outage as it progressed on October 20, 2025, ending in the early hours of October 21.
An exact date for the shutdown of the standalone Hulu app has not yet been announced. Currently, the Disney+ and Hulu bundle costs $10.99 a month. The premium version, which is ad-free and allows viewers to download content to watch offline, is $19.99 a month.
Disney+ and Hulu subscription cancellations rose during the month that ABC briefly cancelled “Jimmy Kimmel Live!, " according to data from subscription analytics company Antenna.