NASHVILLE, Tenn. (WSMV/Gray News) – Imagine showing up to your hotel on vacation and quickly realizing you’re going to be put to work after being met with a lobby full of angry customers, a phone ...

A group of friends who traveled to Tennessee for a concert were more than ready to check into their hotel late at night — only to find no one working the front desk. “When you arrive to the hotel and ...

A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...