Businesses are moving from a service to an experience economy, where success depends on consistent, personalized, outcome-driven interactions. This shift is fueling demand for autonomous AI. Yet, a ...

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an ...

Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy across ...

Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event.

Genesys, a provider of customer experience and contact center solutions, announced today the availability of the latest version of the Customer Experience Platform, with a complete redesign of the ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloud™ platform reached nearly $1.9 billion annual recurring revenue ...

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today at Xperience 2025, announced it has been named a Leader in the 2025 Gartner ® Magic Quadrant™ for Contact Center as a ...