Design thinking is a great way to help students tackle problems in manageable pieces—it can also help them learn empathy and think about the global implications of local problems. Lisa Yokana, high ...

At its root, design thinking addresses the critical areas of who, what, how and why. But, it needs to start with the customers' needs. Design thinking has been around for years, but the methodology ...

Empathy is not just a feel-good buzzword or a “nice to have” in the workplace. The truth is that empathy at work reaps tangible business results. I’ve seen firsthand the difference that empathetic ...