E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass US$735 billion.

SHANGHAI, June 4, 2024 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the "Company"), a leading cognitive intelligence company, announces an important partnership with a global ...

SAN FRANCISCO--(BUSINESS WIRE)--Airkit, creator of the leading low-code platform used by brands from Fortune 500 to startups, today announced the completion of an extensive rebranding effort in ...

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-commerce sales growth in 2020. Exceeding what customers expect will ...

LONDON--(BUSINESS WIRE)--Global online sales grew 27.6% in 2020 to reach $4.28tn 1 and the number of transactions needing customer support increased from one-in-eight to one-in-six 2. In response, ...

Customer service plays a key role in the success of your business, from customer acquisition right through to retention. Marc Schillaci, CEO of Actinic, discusses how to deliver exceptional ecommerce ...

Dive into AI-powered personalization, advanced inventory management, and AI-driven customer support, uncovering how these technologies are reshaping the ecommerce experience and driving startup ...

Castelli strives to provide world-class customer service to build strong, long-lasting relationships with our customers, and the DTC CSS is the front-facing contact for our US DTC customers. The DTC ...

While online shoppers might be in the mood to binge shop even in the middle of the night, online retailers may find that hiring enough customer service staff who agree to work the night shift is an ...

Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on ...