Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Microsoft recently announced that 74 new early access capabilities had been made available for Dynamics 365 services as part of the 2019 release wave 2. These included updated features for ...

In October, Microsoft made the Dynamics 365 2019 release wave 2 generally available, bringing a plethora of updates for various services in its suite of enterprise planning applications. These ...

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field Service. This artificial intelligence tool is ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

With this week’s announcements at the Microsoft Ignite 2021 conference, solution providers can expect more integrations between Dynamics 365--Microsoft’s combined CRM/ERP offering--and the company’s ...