Let us clear up some misconceptions on what DEI (Diversity, Equity, and Inclusion) is and is not. Languages are a funny thing, aren’t they? And I don’t mean funny ha-ha, I mean funny interesting. To ...

Although people commonly talk about Diversity & Inclusion (D&I) or Diversity, Equity and Inclusion (DEI), the vast majority of initiatives and virtually all of the metrics used to track progress are ...

The Oxford University Press has updated its definition of the word “woman” to be more inclusive of LGBTQ people and less sexist after an online petition called out the publisher for sexism. The ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. The word “inclusion” has been a hot topic in recent years.

As part of a federally-funded program, teachers and students from around the world gathered here at the National Technical Institute for the Deaf (NTID) at Rochester Institute of Technology (RIT) to ...