Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...
April 7 (Reuters) - Some customer information from Singapore's DBS Group (DBSM.SI), opens new tab and Bank of China's (601988.SS), opens new tab branch in the country has potentially been compromised ...
At DBS Bank, customer service officers (CSOs) perform a plethora of tasks each day, from searching for product information to responding to customer queries and writing call summaries based on recall ...
It’s a sign of a well-run bank when it not only survives a pandemic largely unscathed but uses it as an opportunity to gain ground. Characteristically, DBS’s Piyush Gupta not only kept the bank on ...
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