SINGAPORE--DBS Bank has deployed five Microsoft PixelSense table-top multitouch systems in one of its branches here, which it believes will bring better customer interaction and efficiency. During the ...

Dubbed “CSO Assistant”, this aims to enable the bank to serve its consumer and corporate customers with queries more efficiently and effectively. DBS will equip its 500-strong customer service officer ...

Several customers of DBS Bank have not been able to log into or access the Singapore bank's online and mobile services since Tuesday morning. The service disruption remains unresolved, with few ...

DBS is the first bank in Singapore to implement NICE Interaction Analytics at its contact center, which handles over five million calls each year. The solution is specifically targeted at improving ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. This advanced NICE technology enables DBS, Singapore's largest bank, to ...