From time to time, in my work as a customer service consultant, I run into company leaders who wake up on a random weekday morning, suddenly and unstoppably gung ho on improving customer service ...

Feeling good about your customer service doesn't mean you're actually doing a good job of keeping customers happy. If you don't have a way to measure your effectiveness, you could miss some key tasks ...

Every company in the known universe wants to provide great customer service and deliver an attractive customer experience. But a lot can go wrong along the way to accomplishing these goals. Below I ...

Customer service has never been more important to the success or failure of a business. Where customer service used to be a cursory addition to a product or service, it has evolved into the series of ...

Customer loyalty should be a go-to strategy for any small business, but the truth is, regardless of if the program is digital or an old-school punch card, small-business owners don't feel like they ...

On a daily basis, over 6,200 Motor Codes garages up and down the nation go above and beyond the call of duty to keep their customers happy. Now, Motor Codes has developed a checklist for motorists to ...

Amazon's Prime Day sale kicked off the beginning of what experts say will be an early holiday shopping season. According to marketing firm Sidecar, 72% of holiday shoppers say they will do more ...