The term “experience” has become a focal point in the mortgage industry more than ever. While previous efforts centered around Customer Relationship Management (CRM) systems and Point of Sale (POS) ...

New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise ...

We all know good customer experience when we see it. For life insurance and annuity carriers, however, it is often hard to define and measure good customer experience. A new report by LIMRA and NEOS, ...

WALLDORF— SAP SE (NYSE: SAP), a global leader in enterprise cloud solutions, today announced new generative AI capabilities across the SAP Customer Experience portfolio, including SAP’s ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Companies modernizing their technology platforms should center ...

Talkdesk AI Rewriter allows agents to instantly rewrite text in a professional, friendly, or empathetic tone to match a customer’s sentiment or mood. Talkdesk AI Translator automates text translation ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

The deal enhances NiCE’s position in the emerging $30 billion market for AI agents that can handle complex customer interactions from start to finish In a move that signals a tidal wave of upcoming of ...