Customer Support and the entire Relationship Management has become the top priority for every customer focused financial services organisation. Companies have identified that increased competition in ...

Councils could make “major savings” by fully centralising their customer management and making digital customer contact the number one option, according to council IT managers’ association Socitm. A ...

To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

We list the best CRM for small business, to make it simple and easy to set up and manage a contact platform for customers, staff, and suppliers. Customer Relationship Management (CRM) software’s ...

PLANTATION, FL--(Marketwired - May 12, 2014) - C3/CustomerContactChannels, a global provider of customer management solutions, announced plans to expand its current 300 seat operations in Guatemala ...

Preferred Lease’s new mailing reaches its clients 18 times a year – and the targets actually look forward to receiving every one. That’s because the reminders are part of a complimentary subscription ...

In addition to sharing information and services, cash-strapped councils should centralise their customer management in a bid to save money, according to local authority and IT body Socitm. In a ...