Ordering a burger used to just involve a quick chat with the cashier. Now, you’re probably just tapping a screen. In the last five years, self-service kiosks have quietly taken over fast-casual spots, ...

Things seem pretty gloomy now, which is having a material impact on restaurant sales and traffic. Unlike the Great Recession, however, consumers aren’t spending their dine-out dollars on quick-service ...

BJ’s Restaurants Inc. continues to roll out an enhanced service model to its casual-dining outlets, with further training for hourly workers slated for the current upcoming fourth quarters, executives ...

There has been a shift in the customers of quick-service restaurants (QSRs), as they are preferring casual dining chains over fast food counterparts. Darden Restaurants’ (NYSE:DRI) CEO Rick Cardenas ...

Restaurant executives sound like they’re operating on different planets these days. In the fast-food and slightly higher-end fast-casual world, caution is the mood. Cava and Chipotle missed Wall ...

When we talk about casual gourmet dining taking off, we're not just throwing around buzzwords here. 1%, and that's some serious growth that makes even the most skeptical restaurant industry veterans ...