I’m trying to get info from a supplier and they are insistent that a trunk is a 1 to 1 with a call. Now I am 99.999% sure he's wrong, but before I tell him so I wanted to make sure someone who knows ...

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Today, we’d like to talk about how Session Initiation Protocol can bring the call center a greater variety of ways to communicate. SIP, as readers may recall, has three important advantages over H.323 ...

Emmanuel Proulx is a SIP (Session Initiation Protocol) developer who has written an excellent tutorial on the signaling protocol that is widely used in VoIP to initiate communications sessions between ...

Why Most Buyers Can Ignore the Question of SIP vs VoIP Your email has been sent Discover the differences between SIP vs VoIP and why those differences don’t really matter that much during the buying ...

In our last VoIP installment, we looked at the main reasons why SIP has become a widely adopted protocol, but we left details of the protocol’s inner workings fairly vague. This article will drill ...

This allows VoIP calls running on SIP to be automatically recorded using third-party software, for example, or for businesses to integrate their digital phone calls with a proprietary internal app.

When looking for ways to save in a medium-sized business–or larger–consider your phone infrastructure. Would a more-nimble SIP-based service trump your traditional setup with VoIP calls? SIP hardware ...

We are becoming less and less dependent on mobile networks. You can get a data signal almost everywhere that you can get a mobile signal and most of us are around WiFi most of the time anyway.