Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
Researchers pitted AI against human recruiters. The bots came out on top. The experiment involved more than 70,000 applicants vying for entry-level customer service roles. Candidates interviewed by AI ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback