When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...

Amazon operates as a large online marketplace where many products are sold by independent merchants rather than Amazon itself. Most of these third-party sellers on Amazon also handle their own ...