CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

After six months and 6,000 miles behind the wheel of the 2025 Mazda CX-70, the identity of this SUV has become much clearer.

Explore the top six myths about customer experience that were debunked in 2025, highlighting the shift from digitization to ...

SAN FRANCISCO and FLORHAM PARK, N.J., Feb. 07, 2023 (GLOBE NEWSWIRE) -- Organizations have a new option for meeting consumer expectations for excellent customer service with an enhanced Conduent ...

FLORHAM PARK, N.J., Oct. 10, 2023 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions and services company, today announced Information ...

The last few years have proven to be filled with constant change, and as a result businesses have witnessed dramatic shifts in consumer expectations. Against a backdrop of increasing economic ...

Hiring, once again, becomes a competitive differentiator.

The Oracle Live Applications event is this week, and yesterday, I discussed in this article how Oracle has quietly become an essential cloud applications company. Oracle utilizes a SaaS model to ...

In the world of customer experience (CX), 2021 was a whirlwind of change. Retailers continued to adapt to the unexpected effects of the pandemic, which were further exacerbated by global supply chain ...