When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...

A better consumer experience has implications for clinical improvements, according to a new report from CVS Health. The healthcare giant is putting a focus on innovation in this area, and to identify ...

A recent trip to the pharmacy produced a sobering message: we need to do better at hybrid customer experience. You can gain some decent customer experience insights while you wait on your prescription ...

If you read the “About” description of Michelle Peluso on LinkedIn, you’ll learn that she loves “transformative times, the intersection of technology and people, building exceptional teams, doing good ...

CVS Health Corporation (NYSE:CVS) plans to invest $20 billion over the next decade to create a more technology-driven consumer healthcare experience, aiming to ease many of the challenges within the ...

CVS Pharmacy is going to use AI to answer customers' questions on the phone before taking you to a live agent, CVS Health CTO Tilak Mandadi told WSJ.

Why are pharmacy brands like CVS betting on brick & mortar as their primary way of doing business, if the benefits of digital disruption are so well-documented? We're living in the fourth industrial ...

CVS is planning major tech upgrades in the coming year. EVP and CFO Shawn Guertin announced estimated capital expenditures as high as $3 billion to “invest in technology and digital enhancements to ...

The newly simplified programs make it easier for members to save on their wellness needs: CVS Pharmacy will offer savings in store; online sales; email and text personalized deals to members; as well ...

CVS Health's hiring of Michelle Peluso, who has a proven track record in accelerating the digital capabilities of big legacy brands like IBM and Citigroup, for the newly created role chief customer ...

Walmart, Target, CVS and Walgreens are making major efforts to combat the spread of coronavirus (COVID-19) that go beyond their typical retail and pharmacy services. The retailers will implement drive ...

Oct. 21 (UPI) --U.S. retail and pharmacy chain CVS was experiencing technical issues Tuesday. A customer on social media platform X inquired in frustration after 12:15 pm. local time: "How long CVS' ...