Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. In the coming years, growing competition among customer ...

During 2002 to 2003, CRM vendor consolidation and technology rearchitecture will challenge CRM application portfolio management. By 2004, CRM suites will be the dominant platform for managing and ...

Many CRM systems are "live," though far fewer are raging successes. User adoption, lack of demonstrable ROI, and escalating maintenance and support costs plague those firms that have effectively ...

Software giant Salesforce ($CRM) has expanded partnerships with OpenAI (PC:OPAIQ) and Anthropic (PC:ANTPQ) to integrate their ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Shares of Veeva (VEEV) are down in afternoon trading after the company disclosed at a conference earlier that it was made aware that a customer opted to go with a solution from rival Salesforce (CRM).

Oracle has agreed to buy Siebel Systems in a deal worth US$5.8 billion, continuing an acquisition spree that began with the controversial takeover of PeopleSoft and has included a number of smaller ...

Salesforce’s CRM deal to acquire the team collaboration tools and software maker, Slack Technologies WORK, just moved a step closer to completion after the Department of Justice (DoJ) dropped its ...

"Mr. Corleone is a man who insists on hearing bad news immediately.” (Photo by Silver Screen Collection/Hulton Archive/Getty Images) There's no need to tell you that prices are up and inflation is ...