Thirty years ago, when I studied industrial engineering, my professors drilled a fundamental principle of operational excellence into me: Never automate a bad process. Their logic was simple. By ...

"All you need to know is how your business process works to create software to automate it!" That’s the claim at the heart of all citizen development. You don’t need to know anything about coding or ...

Fix broken processes before automating to avoid scaling inefficiencies. Automation should simplify operations, not add complexity or unnecessary costs. Use automation to enhance human work, not ...