The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

Meghan Markle performed an exaggerated curtsy in Harry & Meghan docuseries as she recalled her meeting with the late Queen ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

"Can you believe that Amy Winehouse only had three million dollars to her name when she passed?" This was a statement made by a disc jockey on a rhythm and blues radio station. I get where the DJ was ...