Automatic call distribution systems are frequently used in the telephony industry. They will generally be used in contact centers expecting high volumes of inbound calls. They are automated systems ...

BROOMFIELD, Colo., Sept. 12, 2018 /PRNewswire-PRWeb/ -- Phonesuite, (http://www.phonesuite.com) a leading provider of hotel voice technology solutions, announced that ...

COMPANY NEWS: 8x8 (NYSE: EGHT),, a leading integrated cloud communications platform, today announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service.

For the last 50 years, if a customer had a question or issue for a brand, they most often call the contact center. A popular example comes from Continental Airlines who launched their automatic call ...

The Colon & Rectal Center of Arizona (CRCA) has deployed NEC’s UNIVERGE SV8100 communications server, auto-call distribution (ACD), and UM8000 unified messaging solution. The NEC solutions have helped ...

COMPANY NEWS: 8x8 (NYSE: EGHT),, a leading integrated cloud communications platform, today announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service.